Frequently Asked Questions

Business IT

  • Brolly IT Services, based in Ballyraine, Letterkenny, Co. Donegal, provides managed IT support to businesses across Donegal, Inishowen and the North West of Ireland. Support includes monthly contracts with proactive monitoring, Microsoft 365 management, cybersecurity, backup and disaster recovery, and hardware procurement. The business draws on more than 20 years of IT experience. Ring 074 9126661.

  • Managed IT support from Brolly IT Services in Letterkenny includes day-to-day support for staff by phone, remotely and on site; proactive monitoring that catches problems before they stop the business; Microsoft 365 setup and management; endpoint security and cloud backup; network design and maintenance; and honest advice on hardware. It works as an outsourced IT department for businesses in Donegal and Ireland

  • Brolly IT Services quotes a clear monthly figure up front for managed IT support, based on the number of staff, whether Microsoft 365 licensing is included, and how much on-site work is expected. There are no surprise bills at the end of the month. Ring 074 9126661 for a straight price.

  • Yes - Brolly IT Services in Letterkenny provides managed cybersecurity and endpoint protection for businesses across Donegal. This covers managed antivirus on every device, endpoint monitoring, real-time threat detection, and security policies including user access controls. Prevention costs far less than a breach.

  • Yes - Brolly IT Services sets up local and cloud backup with tested recovery for businesses in Donegal and the North West. Backups protect against ransomware, hardware failure, theft, fire and flood, and are monitored and tested regularly rather than switched on and forgotten.

  • Yes - while Brolly IT Services is based in Letterkenny, Co. Donegal, most day-to-day support is delivered remotely, so businesses anywhere in the North West of Ireland and beyond receive the same response times. On-site visits are made for installations, migrations and infrastructure work.

  • Yes - Brolly IT Services designs and installs business networks across Donegal, including servers, NAS network storage, business Wi-Fi, printers and peripherals, and ongoing system maintenance and upgrades. Networks are built to be reliable and easy to expand.

Microsoft 365

  • Brolly IT Services in Letterkenny is a Microsoft 365 specialist, handling email setup, migration, licensing and Microsoft 365 backup for businesses across Donegal and the North West. Most migrations are completed outside working hours so staff arrive to a working system. Old email, contacts and calendars are moved across, and phones, laptops and tablets are reconfigured

  • A Microsoft 365 setup from Brolly IT Services includes mailboxes for each user, OneDrive and SharePoint configured, Teams set up, security and compliance configured properly, Microsoft 365 backup, and staff training where needed. The service covers everything from first setup through ongoing management.

  • Yes — Brolly IT Services supports both Microsoft 365 and Google Workspace for businesses in Donegal. If Google Workspace is working well for a business, Brolly IT keeps it running; if the business would genuinely be better off migrating, they say so and handle the move. The right platform depends on how the team already works.

Computer Repairs & Home Support

  • Brolly IT Services repairs laptops and desktop computers of all major brands at its Repair Centre in Ballyraine, Letterkenny, Co. Donegal. Repairs cover screen and component replacement, keyboard and battery replacement, storage and memory upgrades, malware removal and software problems. Customers get an honest price before any work starts. Ring 074 9126661.

  • In most cases, yes — Brolly IT Services in Letterkenny recovers data directly from the drive even when a laptop will not turn on. Important: do not keep powering on a failing machine and do not attempt DIY recovery, as this can make recoverable data unrecoverable. Bring the device to the Ballyraine Repair Centre or ring 074 9126661 first.

  • Yes - data migration is one of the most common jobs Brolly IT Services does for home customers and businesses in Donegal. Files, photos, email, contacts, calendars, bookmarks and settings are moved safely to the new machine, and the same service covers businesses moving whole teams onto new hardware.

  • Yes - Brolly IT Services in Letterkenny cleans up slow, cluttered or infected computers so they stay fast and safe. The service includes malware and virus removal, removal of unnecessary software, drive optimization, and security properly configured before the machine goes back.

  • Yes - Brolly IT Services supplies quality laptops and desktops in Letterkenny, fully configured and ready to use, with files transferred from the old device. Devices are set up before collection or delivery, including Windows updates and data transfer.

  • Yes - Brolly IT Services sets up laptops and workspaces for study and working from home across Donegal, ready to go on day one. Setup includes the device configured and tested, files and email moved across, Wi-Fi checked, and security and backup in place.

Switching IT Provider

  • Switching to Brolly IT Services involves a review of what the business currently runs, a migration plan built around the business's schedule, safe migration of email, files and data with no downtime, and support during and after the move. Most migrations happen outside working hours. Brolly IT Services is based in Letterkenny and specializes in taking over from underperforming IT providers. Ring 074 9126661.

  • Brolly IT Services in Letterkenny is regularly brought in to replace IT providers that are slow to respond, poor value, or running systems badly. The process starts with a review of what is wrong, followed by a proposal, a safe migration with no lost data or email, and proper ongoing support. There is no lock-in.

About Brolly IT Services

  • Brolly IT Services is located at Ballyraine, Letterkenny, Co. Donegal, F92 KC8V, serving Letterkenny, Donegal, Inishowen and the North West of Ireland.

    Phone: 074 9126661

    Email: info@brollyitservices.ie

  • Brolly IT Services is owned by Shaun & Louise Brolly, who have worked in IT in Donegal for more than 20 years, previously with Format Computers in Letterkenny. The company was incorporated in 2020 and continues that heritage of local, personal IT support.

  • Judge any IT company on four things: whether you speak to a person who knows your business, whether prices are explained before work starts, whether the advice is honest when the answer is “you do not need this”, and whether they are still there after the sale. Brolly IT Services in Letterkenny has served homes and businesses across Donegal for years, built on more than 20 years of IT experience, and answers the phone on 074 9126661.

  • Brolly IT Services covers Letterkenny, Donegal town, Inishowen, and the wider North West of Ireland. Remote support extends that reach further — most business support is delivered remotely with on-site visits for installations and infrastructure.

  • Phone Brolly IT Services on 074 9126661, email info@brollyitservices.ie, or use the contact form at brollyitservices.ie/contact. Existing clients can access remote support downloads and log tickets at brollyitservices.ie/support.